Are you ready to kick-start your career in customer management and help us drive digital and sustainable transformations? As a Junior Customer Success Manager in our dynamic Customer Success Team, you'll dive headfirst into supporting our customers on a transformative year-long learning journey. Your mission? To enrich the entire customer experience and maximize their lifetime value through innovative support and impactful events.

Your Key Responsibilities

• Platform Management: Take charge of uploading and managing content on our customer experience platform. Use Asana to effectively handle tasks and drive customer engagement.
  
  
• Content Creation: Craft engaging and informative materials using Canva, PowerPoint, and Excel. Your work in both German and English will deepen customer understanding and promote active participation.
  
  
• Communication Excellence: Write and send clear, concise mailings in German and English. Your communications will be pivotal in fostering successful customer interactions.
  
  
• Support and Collaboration: Be a supportive pillar for the team by responding to customer inquiries through emails, support channels, and social media in both languages. Your responsiveness ensures our customers always feel valued and understood.
  
  
• Event Hosting: Lead virtual community events on platforms like Zoom, managing all related tasks from setup to recording and post-event communications. Optionally, you may also host on-site community events, like Locals’ Tables, managing details such as venue reservations to enhance community engagement and customer loyalty.

• Recent graduate or currently enrolled at a University.
  
  

• Fluent in German and English - both written and spoken.

• Ideally Skilled in using tech tools such as Google Suite, Microsoft Office, Canva, Slack, and Asana.

• Independent worker with a knack for taking initiative, supported by our enthusiastic team.

• Strong communicator, capable of managing complex customer interactions with clarity and organization.
  
  

• Proficient in written communication, you can articulate your thoughts clearly and concisely in customer emails, messages, and support materials in both German and English.

• Passionate about people, technology, and creating impactful customer experiences.
  
  
• Comfortable working remotely with the option to use our co-working office in Düsseldorf.

• A strong mission: As an ada team member, you are part of our initiative to drive socio-technological change in Europe through modern education.
  
  
• We are a dynamic team of more than 30 employees and are constantly growing.
  
  
• We work team-oriented, agile and with flat hierarchies.
  
  
• We work remote first - in order to cultivate the special ada spirit, we meet regularly at team days and offsites.
  
  
• A training budget for external trainings and additional education days allow you to develop outside of the job as well.
  
  
• In addition, we offer 30 days of vacation, 3 additional days off (Christmas Eve, New Year's Eve, Shrove Monday) as well as the Free-Friday-for Fuelling up (the last Friday of the month is work-free for the entire company), a subsidy for the job ticket, and other great benefits, e.g. "choose your work device."